Frequently Asked Questions: CNPweb
1. What is the due date for having the sponsor and site information sheets entered?
We suggest that you enter your new information and submit for approval no later than July 31, especially for sponsors operating any programs in July. This will ensure not only that you are eligible to claim reimbursement for July, but also that you will be approved before the Division allocates the first Commodity Distribution for the new school year.
2. What data do you want under the Area Eligibility section of the Site Information form?
Enter the number of children approved for free meals and reduced-price meals and your total enrollment as of April 30. There is no need to change this during the year.
3. I need to change something in the site application/claim and the CNPweb system won’t let me do it.
Be sure you are in ‘Edit’ or ‘Revise’ as you can’t change anything when you are in ‘View’.
4. We had a staff change and in the process, the claim for December did not get sent in. It is now mid-March – can we still file a December claim?
Claims will be denied if submitted after 60 days past the end of the claiming month UNLESS you send written request to this office for a one-time exception to the attention of Andi Smith. No more exceptions will be allowed for three years.
5. The CNPweb system says I have errors in my claim in the number of free eligible but I had entered the current number of free eligible that were in that school on the last day of the month. Isn’t this correct?
You’re correct to update monthly the eligible children in all three categories on the claim, but because you may have had MORE children earlier in the month than at the end, the number eligible should be the sum of all children in each category at any time during the month.
6. The system says I have errors – that I am claiming too many meals. We are a small school and I’m sure all the figures are correct.
The first time this happens, please call our office for assistance. We may have to ‘over-ride’ the system. If it happens again, then you may need to increase the Attendance Factor in the site information sheet, as it is too low for your school. Many small schools have very high attendance rates – higher than the current state average. If this is true, then that site will need to have a higher attendance factor. For instance, if all three reduced-price kids ate every single day in a month, you would need to revise your attendance factor to 100%. The attendance factor does not have to be changed monthly. It only needs to be as high as the highest your school would have in any month.